Repair Centre
We’re New Zealand’s largest and most trusted device and electronics repairer.
We service more than 25,000 devices every year.
We know how important your technology is, and we want to help you protect it.
Here's how we get it done
1. Collection
You can drop your device off to our Auckland, Hamilton, Wellington or Christchurch repair centres. Or you can contact us to arrange collection. We’ll include packaging and a return courier ticket, to make sure everything goes off without a hitch.
2. Assessment
Your device will be closely assessed by an experienced technician. They’ll note both warranty and non-warranty issues, and give you a complete repair report with options and quotes. No hidden fees and no surprises.
3. Repair
Once you’ve given us the go-ahead, we’ll order any parts needed and complete the repair with total care and attention to detail. Then we’ll test all its functions, and fill in a final checklist.
4. Return
Finally, we’ll give your device a good clean, then box it and return it straight to your door. If you’re ready to lodge a new repair with us now, click below to find your nearest Repair Centre.
We repair a wide range of devices, anything from an old Nokia, through to a Cinemax 8k screen.
We’re an Apple Authorised Service Provider
We’re a Samsung Authorised Repair Centre
We’re experts at repairing devices - find out more
"The service provided by Connect NZ is outstanding. My repair job was completed within a week. Despite the short time, Connect NZ sent me updates in relation to my repair and when it was expected to be completed."
MJ - Wellington
"I truly cannot speak more highly of this outfit re: how they have looked after me and my apple products with repairs under warranty and at my expense in the past. Obvioulsy, with Apple, they have to operate under very strict protocols, but they are worth their weight in gold and I know I get excellent technical work done and genuine apple parts. Reception staff esp Crystal are just amazing! Thanks heaps from Dr Mark!"
I'll certainly use Connect NZ again when necessary and will recommend it to others."
Mark - Wellington
“Brilliant service and support from this company, great communication and quick turnaround. Highly recommended.”
Rob
"Absolutely amazing service. Had to wait a almost a month for insurance to get the ball rolling but once with the team at connect nz my phone was repaired and returned just over a week. And looked brand spanking new too! Cheers guys on also finding the error in my camera and fixing that for me! It's been driving me nuts for the longest time lol
I will forever reccomend these guys from now on 😊 Thank you!!!"
Hannah - Auckland
"Brought in my macbook which had a display issue, which the other store refused to acknowledge, even under Apple Care +. Jake had one look, understood and isolated the issue. 2 days later, with a replacement part, my issue for over 6 months is fixed! Will be going to these guys for all Apple repairs from now on.
Thanks guys, keep up the amazing service"
Akshat - Auckland
"Took my Apple Notebook and Samsung phone for assessment for my insurance claim. Handed my devices in the morning and had a reply back from team by evening the same day and for phone the next day morning. Very efficient and quick service. Highly recommend for a quick solution. Well done team."
Sandeep - Auckland
"Absolutely brilliant service, extremely friendly and helpful staff, highly recommend, will give 1,000 ⭐️ stars if I could, thank you Sam for your calm reassuring assistance."
Lisa - Auckland
"I'm very happy with the service which was provided to me by Gareth there. He always kept me updated about my MacBook Pro repairing status. Everything was done so smoothly and with the high quality. I'm very grateful to him for the service, he's done amazing job!"
Alisa - Auckland
"FANTASTIC service from the team at the Hamilton office. I took my MacBook Pro in and they diagnosed it on the spot. Keyboard faulty. Rung next day, fixed and ready to go!!! As it was still under Apple warranty I only had two options in Hamilton... the other quoted me 2-3 weeks. Huge thanks 10/10!"
Jo - Auckland
"Best experience ever dealing with an electronics repair company. Quick, efficient, kept me informed... could not ask for more! Very different to poor experiences from other companies."
Cameron - Auckland
"My son's apple air book touch pad broken down, went to the shop and fixed it within 5 minutes, no charge and very friendly service. Excellent shop."
Alice - Auckland
"So helpful. I first went in about my Apple TV and they gave me so much help and great advice. I then went in again in regards to my iPhone battery, and again, beyond helpful!! So glad I found you guys to help me with all my electrical issues!!"
Laura - Auckland
"Great service. Fixed under Apple warranty for free which wasn't expecting. Got MacBook back within a week."
Taylor - Auckland
These guys are real pros. Really helpful and responsible. Highly recommended.
Alvin - Auckland
"Always get great service. Prompt and straight up. I only go here for any apple product service needs. Excellent and helpful."
Matt - Auckland
"I recently had an issue with my Apple laptop, and was able to get it repaired through insurance. The repair was done quickly, efficiently, and professionally. The technician was extremely knowledgeable and courteous. He was able to answer any questions I had about the repair process. I would highly recommend this company for any electronics repair needs! Five stars!"
Leah - Christchurch
"Connect NZ was extremely professional to deal with. Their communication was outstanding and attention to detail helping with my insurance claim made the process very stress free. Thank you very much."
Sherie - Christchurch
"Connect came as a recommendation for hardware repairs from Geeks on Wheels. Was very happy with the quick and professional service. Would use them again if the need arises."
Jeremy - Christchurch
"Recently had my laptop repaired via insurance. Great communication via reminders, fast as well."
Isla - Christchurch
"Fast and efficient service. No complaints. Lovely staff."
Kealey - Christchurch
"Fantastic service, issue was diagnosed and fixed within minutes. Highly recommend this company!"
Te Tapui Farm - Wellington
Very impressed. During all of this they kept me informed regularly with updates by text and by calls.
I had interactions with the technical service person as well as the front desk customer service person. They were both excellent, helpful and friendly. I was really impressed with them.
I strongly advise you to use these people if you have any issues with your Apple equipment, or indeed with any gear that they service and or sell. They are just great!!
Neal - Wellington
"Great Customer Service , Great communication."
Lops - Wellington
"Excellent communication, great help and easy to deal with. Thank you."
Kylie - Wellington
I was really happy with the service the Connect team- Newtown provided, from drop off to collection. Great communication friendly face to face interactions and competitively priced repair. I would gladly recommend this company and will be happy to deal with such a great team again. thanks Connect.
Gordon - Wellington
"Excellent Service - I highly recommend Connect NZ for any assessment work and or repairs for all pc, laptops, tablets, mobile and smart phones and the like."
Maxine - Wellington
"Rebecca and the young lady on reception were amazing could not be happier."
Premier Trees - Wellington
"Great cellphone repair. Quick, efficient, and good comms."
Richard - Wellington
"I have always had great service from Connect over the years for insurance or warranty repairs. My recent experience only confirmed that - very helpful advice given over the phone and great customer service in person. I would highly recommend them."
Margaret
"In all the time I have lived in New Zealand, I have never had such impressive service, helpful supportive and very professional. From the time I walked into the offices and met with a very friendly receptionist to the support tech staff... it is a pleasure to have had the opportunity to experience this level of service."
Chris - Wellington
"We are repeat customers because the service is always quality we trust the repair will be completed to a high standard and it always has been. The location is handy no worries about parking is a bonus."
Liz - Wellington
"Absolutely brilliant. Phone was completely unusable, but it took them less than a day to fix it. 5/5 Recommend."
Cam - Wellington
"Excellent service. Took the mobile in around 11:30 am and by 2:00 pm it was all sorted. Staff were polite and very helpful. Would use again should the occasion arise."
Cliff - Wellington
"Speedy repair and excellent service so would recommend. :)"
Tom - Wellington
"The Reception team was very professional and helpful. The work I needed done was done speedily and efficiently. Highly recommend."
Nathaniel - Wellington
"Our son broke his phone screen three business days out from an overseas tour. We’re not in a main center so I’d all but given up on getting it back in time, but these guys prioritised our check and repair and turned the job round virtually overnight. The phone was good as new and back in our sons eager hands the day before the flight. We are SO grateful."
Karen - Wellington
Excellent and FAST service at a competitive price. A big thanks from a grateful client.
Ken - Wellington
Connect NZ Wellington were fantastic to deal with, they were fast, efficient, friendly and sorted all the details when it came dealing with a not so accommodating company. Jenny at the front desk definitely made the process so much easier and I felt totally at ease leaving it in her hands. I am happy to recommend Connect NZ to anyone needing their services."
Rachael - Wellington
"Remarkably quick turnaround!! Excellent service, very patient with us (we took forever to send them the item, even after receiving their postage paid box). These guys 'claim' that they do not own a time machine (think Back to the Future), but I'm inclined to disagree, because the phone was repaired less than 2 hours after they received the payment. Would HIGHLY recommend, and you're lucky if your insurance uses them as an agent."
Petar - Wellington
"Awesome friendly service with super quick turn around!"
Clinton - Wellington
"My MacBook Air wasn’t turning on & the Apple care 0800 number recommended Connect NZ. The staff had great customer service, managed to find the issue and fixed it within 5 minutes. HIGHLY RECOMMEND!!"
Melissa - Hamilton
"Darren was amazing with taking care of my iPhone 13. Outstanding customer service & fast repair. Would highly recommend Darren at Connect NZ thank you!"
Shellza - Hamilton
"Best experience in tech support I've had so far! Friendly, helpful staff who went above and beyond to explain what was going on with my Mac and to fix it at least cost to myself. The parts were ordered promptly, shipped overnight, and my computer was ready to pick up the very next day! No 10-15 business day wait and esoteric final report for these guys. Top notch service!"
Meggie - Hamilton
"First class service from Matt at Connect NZ. Full replacement of MacBook keyboard warranty issue was resolved within 24 hours. Highly recommended"
Robin - Hamilton
"Absolutely brilliant service. Came in with a stuck key on a MacBook. Staff were friendly and organised an extremely quick replacement of the entire keyboard in less than 24 hours!"
John - Hamilton
"100% recommended. The screen of my MacBook needed to be replaced so I looked for a reliable and trustworthy place. Because of all those good reviews I thought, let’s give it a try“.
Zia - Hamilton
"Thanks to Matt at Connect NZ Hamilton for helping me with my Apple AirPods. Your service is great, and you resolved the problem. Kia ora."
Michael - Hamilton
"So happy to find Connect NZ. They found our desktop fault and a solution for us, kept us in the loop with phone calls about the progress and the unit seems to be humming after the repair. Highly recommended!"
William - Hamilton
"Seriously amazing service... Matt was amazing, from start to finish, went well beyond any customer service I have received in a very long time! Thanks Matt & Connect NZ!"
Lea - Hamilton
"Had my MacBook repaired by them and they were very fast and professional. I would recommend them to anyone."
Jason - Hamilton
"Excellent service and repair. Job completed quicker than estimated which is always a bonus."
Renee - Wellington
"Fast, efficient and overall excellent service from Connect NZ. Special thanks to Jenny for keeping me updated through the process. It’s not my first experience with Connect and it surely won’t be my last. Thank you so very much."
Enigma - Wellington
"I found the service excellent right from Jenny the lady at the front desk who was friendly and explained things so clearly. My phone was repaired within the time frame they advised and I'm extremely happy. Would use them again in a heart beat."
Joanne - Wellington
Rachel, at Connect NZ Wellington, was professional, communicated well and gave me sound advice regarding my Apple issue. The issue was sorted quickly and satisfactorily.
David - Wellington
"The service provided by Connect NZ is outstanding. My repair job was completed within a week. Despite the short time, Connect NZ sent me updates in relation to my repair and when it was expected to be completed."
MJ Eloc - Wellington
"Brilliant service and support from this company, great communication and quick turnaround. Highly recommended."
Rob - Wellington
"I truly cannot speak more highly of this outfit re: how they have looked after me and my Apple products with repairs under warranty and at my expense in the past. Obviously, with Apple, they have to operate under very strict protocols, but they are worth their weight in gold and I know I get excellent technical work done and genuine apple parts. Reception staff especially Crystal are just amazing! "
Dr Mark - Wellington
"Efficient and Communicative"
Guy - Wellington
