Repair FAQs
Here are the answers to a few commonly asked repair questions. If you can’t find what you’re looking for, get in touch. Or if you’re ready to go, you can lodge a repair right now.
What kinds of devices do Connect NZ repair?
Our experienced technicians can fix anything from your 3 day old laptop to your much loved iPod. We repair a wide range of devices every day, with all levels of damage or faults – from broken screens to overheating laptops to faulty cameras and audio. We offer repair of major brands including Apple, Samsung, Lenovo, Acer, Toshiba, Hewlett Packard, Asus, Dell, LG, Sony and Panasonic. We specialise in repairing smartphones, tablets, laptops, desktop PCs and TVs.
How long does an assessment take?
We will usually complete your device assessment on the same business day.
What’s the warranty period provided for your repairs?
We offer a comprehensive 6 month warranty on repairs. The warranty covers parts and workmanship associated with the original repair and are always willing to help you get your device working again.
Do you provide loan devices?
We understand how inconvenient it is to be without your device. In special cases we are able to provide a loan device. Please talk to us to find out if we can help you with a short-term replacement device while we are repairing your device.
What do I need to do before dropping my device in for repair?
To make the process as easy as possible, we recommend that you remove your SIM card and back up your data before you drop off your device. If your device is signed into iCloud with Find My turned on, you will need to turn this off.
Do I need to back up my device?
To make the process as worry-free as possible, we strongly recommend backing up your data before you drop it off for assessment or repair. If you need help with this, please get in touch and we can guide you through this or do it for you on request.
Is it worth repairing my device or should I buy a new one?
In most cases, repair is significantly more cost-effective than replacement – especially for devices less than three to four years old. Our technicians provide a comprehensive assessment and an honest recommendation before any work begins. As a general guide, if the repair cost is less than 50% of the replacement cost, repair is almost always the better financial and environmental choice.
How much do repairs cost?
Repair costs vary depending on the device and the fault. We provide a comprehensive assessment and quote before any work begins – no surprises. You can also lodge a repair online, and our team will provide a quote before proceeding.
Do I need to book an appointment?
No appointment needed. Walk-ins are welcome at all four of our repair centres in Auckland, Wellington, Hamilton and Christchurch, Monday to Friday 8:30 am–5:00 pm.
Can I send my device if I'm not near a centre?
Yes – we offer a nationwide courier pick-up service. Lodge your repair online at connectnz.co.nz, and we’ll arrange collection and return delivery from anywhere in New Zealand.
Are you an authorised repairer?
Yes – Connect NZ is authorised by major brands including Samsung, Lenovo, HP, Dell, Acer, ASUS and more. As an authorised repairer we use genuine parts and your manufacturer’s warranty is protected after repair.
How do I track the status of my repair?
You can track your repair in real-time through the Connect NZ online portal. You’ll also receive notifications at key stages of the repair process.
Is it cheaper to repair or replace a phone or laptop - and does the age of my device change that?
For a single fault, such as a damaged screen or worn battery, repairing the device will often cost considerably less than replacing it. As a general guide, repair may make sense when the cost is less than around half the price of an equivalent replacement device. Age is only one consideration. An older device may have several ageing components, limited software support or parts that are difficult to source. That is why it is worth having the device assessed before deciding. Connect NZ provides a cost-effective assessment and upfront quote, so you can make an informed decision before approving any work.
Is it worth fixing my phone battery?
In many cases, yes. A worn battery is one of the most common and cost-effective phone repairs. Replacing it can improve battery life, reduce unexpected shutdowns and extend the useful life of your phone without the cost of replacing the entire device. Connect NZ battery replacements start from $149, depending on the phone model, and include a six-month warranty on parts and workmanship. If the phone is otherwise in good condition and still receives the software support you need, replacing the battery can be excellent value.
Can a fully broken phone or laptop still be fixed?
Often, yes. A phone or laptop that will not turn on, has suffered impact damage or has been exposed to liquid may still be repairable. However, the extent of the damage usually cannot be confirmed until the device has been professionally assessed. Liquid damage can affect several components and corrosion may continue to develop over time, so successful repair cannot always be guaranteed. Connect NZ will assess the device and provide an upfront quote before any repair work begins. Even when a device appears beyond repair, it is worth obtaining a professional assessment before deciding to replace it.