Repair FAQs
Here are the answers to a few commonly asked repair questions. If you can’t find what you’re looking for, get in touch. Or if you’re ready to go, you can lodge a repair right now.
What kinds of devices do Connect NZ repair?
Our experienced technicians can fix anything from your 3 day old laptop to your much loved iPod. We repair a wide range of devices every day, with all levels of damage or faults – from broken screens to overheating laptops to faulty cameras and audio. We offer repair of major brands including Apple, Samsung, Lenovo, Acer, Toshiba, Hewlett Packard, Asus, Dell, LG, Sony and Panasonic. We specialise in repairing smartphones, tablets, laptops, desktop PCs and TVs.
How long does an assessment take?
We will usually complete your device assessment on the same business day.
What’s the warranty period provided for your repairs?
We offer a comprehensive 6 month warranty on repairs. The warranty covers parts and workmanship associated with the original repair and are always willing to help you get your device working again.
Do you provide loan devices?
We understand how inconvenient it is to be without your device. In special cases we are able to provide a loan device. Please talk to us to find out if we can help you with a short-term replacement device while we are repairing your device.
What do I need to do before dropping my device in for repair?
To make the process as easy as possible, we recommend that you remove your SIM card and back up your data before you drop off your device. If your device is signed into iCloud with Find My turned on, you will need to turn this off.
Do I need to back up my device?
To make the process as worry-free as possible, we strongly recommend backing up your data before you drop it off for assessment or repair. If you need help with this, please get in touch and we can guide you through this or do it for you on request.
Is it worth repairing my device or should I buy a new one?
In most cases, repair is significantly more cost-effective than replacement – especially for devices less than three to four years old. Our technicians provide a free assessment and an honest recommendation before any work begins. As a general guide, if the repair cost is less than 50% of the replacement cost, repair is almost always the better financial and environmental choice.
How much do repairs cost?
Repair costs vary depending on the device and the fault. We provide a free assessment and quote before any work begins – no surprises. You can also lodge a repair online, and our team will provide a quote before proceeding.
Do I need to book an appointment?
No appointment needed. Walk-ins are welcome at all four of our repair centres in Auckland, Wellington, Hamilton and Christchurch, Monday to Friday 8:30 am–5:00 pm.
Can I send my device if I'm not near a centre?
Yes – we offer a nationwide courier pick-up service. Lodge your repair online at connectnz.co.nz, and we’ll arrange collection and return delivery from anywhere in New Zealand.
Are you an authorised repairer?
Yes – Connect NZ is authorised by major brands including Samsung, Lenovo, HP, Dell, Acer, ASUS and more. As an authorised repairer we use genuine parts and your manufacturer’s warranty is protected after repair.
How do I track the status of my repair?
You can track your repair in real-time through the Connect NZ online portal. You’ll also receive notifications at key stages of the repair process.