Insurance Claims

We’re the #1 repairer of choice for New Zealand’s top insurance providers. We partner with the best, and we’re experts in this space. So to get your device back up and running as quickly as possible – with generally only your excess to pay – talk to us today.

Our process for insurance claims

If your device is less than 5 years old and damaged in an accident, it’ll likely be covered under your Home & Contents insurance policy. We can help guide you through the claims process, and keep you updated at every step.

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1. Lodge a claim

You’ll start the process by lodging a claim with your insurance provider.

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2. Assessment and report

Our expert team will assess the device, prepare a damage report, and provide a recommendation.

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3. Payment

You’ll pay for your excess – which can be easily done online or by bank deposit.

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4. Repair or replace

We’ll repair or replace your device as needed, with complete care and close attention to detail.

Our insurance partners

New Zealand’s top insurance providers have made Connect NZ their #1 repairer of choice. So you know that when you choose us, your device is in safe hands.

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Westpac logo
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State logo
AMP logo
ANZ logo
AMI logo

Do you have a device that needs repaired?