Samsung Repairs

Connect NZ is one of New Zealand’s only Samsung Authorised Repairers. This means we’re qualified to repair your Samsung device, and you can trust us to use genuine Samsung parts. Before returning your device to you, our certified technicians run a post-repair diagnostic check and water-resistance test. So we can be sure that it leaves Connect NZ in excellent condition.

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Samsung repairs provided

  • Screen replacements

  • Insurance assessment

  • Battery replacements

  • Damage reports

Samsung Warranty

When a hardware issue occurs with your Samsung device while under its warranty, we can help.

Defective on Arrival (DOA)

In most cases, it’s best to take your device back to the store it was purchased from within 30 days of purchase. They will replace or refund the product.

In Warranty

If your device has a hardware issue and it’s been more than 30 days since it was purchased, Connect NZ will help you and repair the defective components on behalf of and with official authorisation from Samsung.

What is period is covered in your Samsung warranty?

Mobile Phones & Tablets: 24 months Wearables & Galaxy Watches: 12 months Galaxy Watches with SIM: 12 months Mobile/Wearables Accessories: 24 months

"I've used Connect few times now and I've never been disappointed. This time I had moisture damage in my phone's charging port. Unfortunately Samsung didn't cover it but Connect had a spare part and they changed it for me free of charge. How kind! Service was quick and efficient and I got my phone back in 2 days. Thanks again!"

Liis

Samsung Video Guides

Watch these videos to speed up the repair process and better understand your device

How to get your mobile device ready for Samsung Support

How to use Smart Switch | Transfer data from iPhone or Android to Samsung

How to set up a new Samsung Phone

Samsung Kids | Ensure safety for minors when using devices

Samsung repair FAQs

Is Connect NZ an authorised Samsung repairer?

Yes. Connect NZ is one of New Zealand’s only Samsung Authorised Repairers, with Samsung-certified technicians. Repairs are carried out to Samsung’s standards, and your device’s warranty is reinstated after the repair.

Do you use genuine Samsung parts?

Yes. We only use genuine Samsung parts. Before your device is returned, our certified technicians run a post-repair diagnostic check and water-resistance test to make sure it leaves in excellent condition.

What Samsung devices do you repair?

We repair the full Samsung Galaxy range, including S series, A series and Z Fold/Flip smartphones, Galaxy tablets and Samsung TVs.

Where can I get a Samsung phone repaired in Wellington or Christchurch?

You can walk in to our Wellington centre at 97–101 Adelaide Road, Mount Cook, or our Christchurch centre at Unit 3, 100 Fitzgerald Avenue. Both are open Monday to Friday, 8:30am – 5:00pm, and no appointment is needed. We also have repair centres in Auckland and Hamilton.

How much does a Samsung screen repair cost in NZ?

Samsung screen repair costs vary by model. Contact your nearest Connect NZ centre or lodge a repair online for a model-specific quote.

Is my Samsung repair covered by a warranty?

Yes. Every repair from Connect NZ comes with a 6-month warranty on parts and workmanship, and we handle more than 20,000 repairs a year across our four repair centres.

Do you have a Samsung device that needs repairing?

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