Lodge A New Repair

Entrant

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First, we just need to gather some basic info from you

First Name *

Last Name *

Email Address *

Contact Phone *

Delivery / Collection

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Order a collection pack and receive a box suitable for transporting your device within days (delivered to your address)

OR

You can drop off your device to one of our repair centre locations in Auckland, Wellington, Hamilton, or Christchurch.

How would you like to deliver your device? *

Receive a collection pack Repair centre drop off

Drop Off / Collection

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Great – you’re on the way to getting your device back up and running! Drop your device off to one of our locations listed below.

Drop Off Location *

You can drop your device off to one of our Repair Centres. Located in Auckland, Hamilton, Wellington and Christchurch. Meet our staff and know where to get the answers you need. We will get details about your device through the next pages of this form so we’re ready when you come in.

Auckland Hamilton Wellington Christchurch

Auckland Text

Ground Floor, 114 Dominion Road, Mt Eden, Auckland 1024

Car parking available via the entrance on Dominion Road.

0800 800 815

8:30am – 5:00pm, Monday – Friday

Hamilton Text

19 Harwood Street, Hamilton 3240

Car parking available via the entrance on Harwood Street.

0800 800 815

8:30am – 5:00pm, Monday – Friday

Wellington Text

97-101 Adelaide Road, Mt Cook, Wellington 6021

Car parking available on Broomhedge Street, off Adelaide Road.

0800 800 815

8:30am – 5:00pm, Monday – Friday

Christchurch Text

100 Fitzgerald Avenue, Christchurch 8011

Car parking available via the entrance on the corner of Fitzgerald Ave and Lichfield Street.

0800 800 815

8:30am – 5:00pm, Monday – Friday

Auckland

Hamilton

Wellington

Christchurch

Device

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Please let us know a bit about your device

What brand is your phone? *

What type of device do you need help with? *

What brand is your tablet? *

What brand is your laptop? *

What brand is your desktop? *

What brand is your TV? *

What brand is your device? *

Please specify the brand *

What is the model number or name? *

Please enter the IMEI number

This can be found on the inside of the SIM tray or on the back of the device. If you device still powers on, go to Settings -> About

If you know the serial number enter it here

Issues With Device Page

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Device Condition

Has it been damaged? *

Yes No

What's wrong with the device? *

Tell us what happened and what's wrong with it *

When was it purchased? *

If you don't know this, enter the estimated month and purchase year

Shipping

Would you like to use the address you provided? *

We will dispatch a collection pack to the address of your preference. This will contain everything you need to safely courier your device to us. You can prepare, package and return you device to us when it is convenient. Drop the packaged device to your local Post Shop or make a quick call to have it collected from you.

Current Address Alternative Address

Thank You

Thanks for that information, we look forward to helping you. Please accept our terms below and submit the form to finalise your repair request.