Repair Centre
We service more than 25,000 devices every year.
We know how important your technology is, and we want to help you protect it.
Here's how we get it done
1. Collection
You can drop your device off to our Auckland, Hamilton, Wellington or Christchurch repair centres. Or you can contact us to arrange collection. We’ll include packaging and a return courier ticket, to make sure everything goes off without a hitch.
2. Assessment
Your device will be closely assessed by an experienced technician. They’ll note both warranty and non-warranty issues, and give you a complete repair report with options and quotes. No hidden fees and no surprises.
3. Repair
Once you’ve given us the go-ahead, we’ll order any parts needed and complete the repair with total care and attention to detail. Then we’ll test all its functions, and fill in a final checklist.
4. Return
Finally, we’ll give your device a good clean, then box it and return it straight to your door. If you’re ready to lodge a new repair with us now, click below to find your nearest Repair Centre.
1. Collection
2. Assessment
3. Repair
4. Return
We repair a wide range of devices, anything from an old phone, through to a Cinemax 8k screen.
We’re a Samsung Authorised Repair Centre
We’re experts at repairing devices - find out more
"The service provided by Connect NZ is outstanding. My repair job was completed within a week. Despite the short time, Connect NZ sent me updates in relation to my repair and when it was expected to be completed."
MJ - Wellington
“Brilliant service and support from this company, great communication and quick turnaround. Highly recommended.”
Rob
"Absolutely amazing service. Had to wait a almost a month for insurance to get the ball rolling but once with the team at connect nz my phone was repaired and returned just over a week. And looked brand spanking new too! Cheers guys on also finding the error in my camera and fixing that for me! It's been driving me nuts for the longest time lol
I will forever reccomend these guys from now on 😊 Thank you!!!"
Hannah - Auckland
"Absolutely brilliant service, extremely friendly and helpful staff, highly recommend, will give 1,000 ⭐️ stars if I could, thank you Sam for your calm reassuring assistance."
Lisa - Auckland
"Best experience ever dealing with an electronics repair company. Quick, efficient, kept me informed... could not ask for more! Very different to poor experiences from other companies."
Cameron - Auckland
These guys are real pros. Really helpful and responsible. Highly recommended.
Alvin - Auckland
"Connect NZ was extremely professional to deal with. Their communication was outstanding and attention to detail helping with my insurance claim made the process very stress free. Thank you very much."
Sherie - Christchurch
"Connect came as a recommendation for hardware repairs from Geeks on Wheels. Was very happy with the quick and professional service. Would use them again if the need arises."
Jeremy - Christchurch
"Recently had my laptop repaired via insurance. Great communication via reminders, fast as well."
Isla - Christchurch
"Fast and efficient service. No complaints. Lovely staff."
Kealey - Christchurch
"Fantastic service, issue was diagnosed and fixed within minutes. Highly recommend this company!"
Te Tapui Farm - Wellington
"Great Customer Service , Great communication."
Lops - Wellington
"Excellent communication, great help and easy to deal with. Thank you."
Kylie - Wellington
I was really happy with the service the Connect team- Newtown provided, from drop off to collection. Great communication friendly face to face interactions and competitively priced repair. I would gladly recommend this company and will be happy to deal with such a great team again. thanks Connect.
Gordon - Wellington
"Excellent Service - I highly recommend Connect NZ for any assessment work and or repairs for all pc, laptops, tablets, mobile and smart phones and the like."
Maxine - Wellington
"Rebecca and the young lady on reception were amazing could not be happier."
Premier Trees - Wellington
"Great cellphone repair. Quick, efficient, and good comms."
Richard - Wellington
"I have always had great service from Connect over the years for insurance or warranty repairs. My recent experience only confirmed that - very helpful advice given over the phone and great customer service in person. I would highly recommend them."
Margaret
"In all the time I have lived in New Zealand, I have never had such impressive service, helpful supportive and very professional. From the time I walked into the offices and met with a very friendly receptionist to the support tech staff... it is a pleasure to have had the opportunity to experience this level of service."
Chris - Wellington
"We are repeat customers because the service is always quality we trust the repair will be completed to a high standard and it always has been. The location is handy no worries about parking is a bonus."
Liz - Wellington
"Absolutely brilliant. Phone was completely unusable, but it took them less than a day to fix it. 5/5 Recommend."
Cam - Wellington
"Excellent service. Took the mobile in around 11:30 am and by 2:00 pm it was all sorted. Staff were polite and very helpful. Would use again should the occasion arise."
Cliff - Wellington
"Speedy repair and excellent service so would recommend. :)"
Tom - Wellington
"The Reception team was very professional and helpful. The work I needed done was done speedily and efficiently. Highly recommend."
Nathaniel - Wellington
"Our son broke his phone screen three business days out from an overseas tour. We’re not in a main centre so I’d all but given up on getting it back in time, but these guys prioritised our check and repair and turned the job round virtually overnight. The phone was good as new and back in our sons eager hands the day before the flight. We are SO grateful."
Karen - Wellington
Excellent and FAST service at a competitive price. A big thanks from a grateful client.
Ken - Wellington
Connect NZ Wellington were fantastic to deal with, they were fast, efficient, friendly and sorted all the details when it came dealing with a not so accommodating company. Jenny at the front desk definitely made the process so much easier and I felt totally at ease leaving it in her hands. I am happy to recommend Connect NZ to anyone needing their services."
Rachael - Wellington
"Remarkably quick turnaround!! Excellent service, very patient with us (we took forever to send them the item, even after receiving their postage paid box). These guys 'claim' that they do not own a time machine (think Back to the Future), but I'm inclined to disagree, because the phone was repaired less than 2 hours after they received the payment. Would HIGHLY recommend, and you're lucky if your insurance uses them as an agent."
Petar - Wellington
"Awesome friendly service with super quick turn around!"
Clinton - Wellington
"So happy to find Connect NZ. They found our desktop fault and a solution for us, kept us in the loop with phone calls about the progress and the unit seems to be humming after the repair. Highly recommended!"
William - Hamilton
"Seriously amazing service... Matt was amazing, from start to finish, went well beyond any customer service I have received in a very long time! Thanks Matt & Connect NZ!"
Lea - Hamilton
"Excellent service and repair. Job completed quicker than estimated which is always a bonus."
Renee - Wellington
"Fast, efficient and overall excellent service from Connect NZ. Special thanks to Jenny for keeping me updated through the process. It’s not my first experience with Connect and it surely won’t be my last. Thank you so very much."
Enigma - Wellington
"I found the service excellent right from Jenny the lady at the front desk who was friendly and explained things so clearly. My phone was repaired within the time frame they advised and I'm extremely happy. Would use them again in a heart beat."
Joanne - Wellington
"The service provided by Connect NZ is outstanding. My repair job was completed within a week. Despite the short time, Connect NZ sent me updates in relation to my repair and when it was expected to be completed."
MJ Eloc - Wellington
"Brilliant service and support from this company, great communication and quick turnaround. Highly recommended."
Rob - Wellington
"Efficient and Communicative"
Guy - Wellington
