Laptop Repairs

At Connect NZ we repair a wide range of common laptop models; whether you own an ell XPS or Inspiron, HP Spectre or Pavilion, Lenovo IdeaPad or Yoga, Asus ROG Strix or Zenbook, Acer Nitro or Aspire, or any other leading laptop brand, we’ve got you covered.

Whether you own a Dell laptop, such as the popular XPS series, an HP Spectre, Envy, Pavilion or any other HP models, Lenovo ThinkPad or laptop, Asus ZenBook, VivoBook, Acer Swift or Aspire, our technicians are adept at diagnosing and repairing a wide range of problems that may arise.

We are pleased to offer a convenient pick up and delivery service for your laptop repairs. To arrange a pick up of your device, simply contact our customer support team either through phone or email. They will guide you through the process and arrange to have a collection pack delivered to collect your laptop. You can choose a date and time that works best for you.

Yes, we offer a convenient walk in service for laptop repairs at our repair centre locations in Auckland, Wellington, Hamilton, and Christchurch. We understand that your time is valuable, and sometimes you need immediate assistance with your laptop issues. That’s why we welcome customers to visit our repair centres without prior appointments. Our repair centres are open Monday to Friday, 8.30am to 5pm and car parking is available. 

Our walk in service allows you to bring your laptop directly to our experienced technicians, who will promptly assess the problem and provide you with the next steps to resolve your issue. Whether you’re dealing with a cracked screen, malfunctioning display, or any other laptop issue, our skilled professionals are ready to assist you.

If you’re unable to visit our repair centres in person, we also offer a convenient pick up and delivery option. Simply contact our customer support team, and we’ll arrange for a courier service to collect your laptop from your preferred location. Once your laptop is repaired, we’ll ensure it is safely returned to you, ready for use.

1. 1. Laptop collection or drop off: You can drop your laptop off to our Auckland, Hamilton, Wellington or Christchurch, repair centres. Or you can contact us to arrange a collection. We’ll include packaging and a return courier ticket, to make sure everything goes off without a hitch.
   2. Assessment: Your laptop will be closely assessed by an experienced technician. They’ll note both warranty and non-warranty issues, and give you a complete repair report with options and quotes. No hidden fees and no surprises.
   3. Repair: Once you’ve given us the go-ahead, we’ll order any parts needed and complete the repair with our high standard of care and attention to detail. Then we’ll test all its functions, and fill in a final checklist.
   4. Return: Finally, we’ll give your device a good clean, then box it and return it straight to your door via courier delivery or you can pick it up from your local repair centre location. 

Debit or credit card payment online or instore. Bank transfer is also available.

Yes. To make the process as stress-free as possible, we strongly recommend backing up your data before you drop off your laptop for assessment or repair. We understand the importance of your personal and professional data and want to ensure its safety throughout the repair process. Backing up your data is a precautionary step that provides you with peace of mind and protects your valuable information.

If you’re unsure about how to backup your data or need assistance with the process, our team is here to help.

Yes, as an authorised repair agent, we exclusively use original parts when repairing laptops. We understand the importance of maintaining the integrity and quality of your device. By using original parts, we ensure that your laptop receives the best possible components, providing optimal performance and compatibility and maintaining its manufacturer’s warranty status.

We stand as New Zealand’s leading and most favoured insurance repair partner, working with all the top insurance brands in the country. If your device falls under warranty or is protected by an insurance policy, we’ll take the reins and smoothly guide you through the process, saving you valuable time. Our team of 15 certified technical repair experts have over 185 years’ experience between them. We only use the highest-quality genuine parts, and offer the highest standard of service. Our tech experts repair more 11,000 devices every year across our repair centres in Auckland, Hamilton, Wellington and Christchurch. We’re one of New Zealand’s only Samsung Authorised Repairers, giving you peace of mind that your laptop repair will be conducted by qualified and experienced technicians.

Our team of 15 certified technical repair experts have over 185 years’ experience between them. We only use the highest-quality genuine parts, and offer the highest standard of service. Our tech experts repair more 11,000 devices every year across our repair centres in Auckland, Hamilton, Wellington and Christchurch. We’re one of New Zealand’s only Samsung Authorised Repairers, giving you peace of mind that your laptop repair will be conducted by qualified and experienced technicians.  

Laptop repair costs vary depending on the fault and model. We provide a free assessment and quote before any work begins so you know exactly what you’re up for.

As a general guide, if the repair cost is less than 50% of an equivalent new laptop, repair is usually the better financial decision. Our technicians will give you an honest, no-obligation recommendation after assessing your device.

Turnaround time depends on the repair type and parts availability. Simple repairs such as software fixes can often be completed same-day or within 24–48 hours. More complex repairs such as screen replacements may take 3–5 business days. We’ll confirm a timeframe after assessment.

We repair all major laptop brands including Dell, HP, Lenovo, ASUS, Acer, Microsoft Surface and more.

Yes – lodge your repair online and we’ll arrange a nationwide courier pick-up from your home or office.