Zoom Contact Centre and Virtual Agent

As Zoom’s only New Zealand Platinum Certified Partner, we’re here to help you harness the power of Zoom's Contact Centre and Virtual Agent. Enhance your customer's satisfaction and increase loyalty with personalised, accurate and timely support experiences.

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Our clients include small and medium-sized businesses, large enterprises, and government.

The benefits of using Zoom

In today's fast-paced and interconnected world, effective communication is paramount for the success of any business. As a market leader in the communications technology industry, Zoom offers video conferencing, online meetings, and collaboration and customer service solutions that can transform your businesses’ productivity.

Their AI-driven solutions facilitate collaboration and empower employees, teams, and customers to work better together. Zoom’s Contact Centre and Virtual Agent are the latest additions to the Zoom suite. Focusing on providing prompt, accurate and highly personalised customer service experiences, these platforms can boost customer loyalty, retention, and satisfaction.

Why use Zoom's Contact Center?

Increase customer loyalty

Zoom’s Contact Centre helps businesses deliver timely, accurate and personalised customer experiences that keeps customers happy, and increases their chances of returning.

Personalised experiences

Provide personalised content by integrating Zoom Contact Centre with your companies’ CRM and e-commerce systems, and help your agents identify and respond to issues faster.

Increase customer satisfaction

Zoom’s advanced AI chatbot accurately understands customer queries and can improve first-contact resolutions. It can also seamlessly direct queries to agents when an issue needs escalating.

Why use Zoom's Virtual Agent?

24/7 personalised responses

Zoom’s AI chatbot uses machine learning to guide users to accurate answers, fast. With 24/7 availability, you can be sure of providing customer support whenever it’s needed.

Increase productivity

Zoom’s Virtual Agent deploys fast, instantly reducing ticket volumes and handling times. It can also process multiple queries at once, helping you scale your customer services rapidly.

Actionable analytics

Virtual Agent captures data and provides advanced analytics to help your business refine and improve its customer satisfaction strategy.

Why you should partner with Connect NZ

Qualified advice

As Zoom’s only New Zealand authorised reseller and only Platinum Certified Zoom Partner, we’re able to offer our customers a unique level of expert advice and support.
End-to-end service

We can be on hand to help whenever you need us. From planning and designing the right solution, to implementing the technology, to training your team and beyond.
Customer success

Your business’s success is our goal. So we offer ongoing management services – keeping you up-to-the-minute with monthly reports, user guides, and product updates.