Samsung Repairs

Connect NZ is one of New Zealand’s only Samsung Authorised Repairers. This means we’re qualified to repair your Samsung device, and you can trust us to use genuine Samsung parts. Before returning your device to you, our certified technicians run a post-repair diagnostic check and water-resistance test. So we can be sure that it leaves Connect NZ in excellent condition.

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Samsung repairs provided

Screen replacements
Insurance assessment
Battery replacements
Damage reports

Samsung Warranty

When a hardware issue occurs with your Samsung device while under its warranty, we can help.

Defective on Arrival (DOA)

In most cases, it’s best to take your device back to the store it was purchased from within 30 days of purchase. They will replace or refund the product.

In Warranty

If your device has a hardware issue and it’s been more than 30 days since it was purchased, Connect NZ will help you and repair the defective components on behalf of and with official authorisation from Samsung.

What is period is covered in your Samsung warranty?

Mobile Phones & Tablets: 24 months Wearables & Galaxy Watches: 12 months Galaxy Watches with SIM: 12 months Mobile/Wearables Accessories: 24 months

"I've used Connect few times now and I've never been disappointed. This time I had moisture damage in my phone's charging port. Unfortunately Samsung didn't cover it but Connect had a spare part and they changed it for me free of charge. How kind! Service was quick and efficient and I got my phone back in 2 days. Thanks again!"

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