Managed Services That Evolve With You

Modern workplaces are built on technology — but maintaining performance, user satisfaction, and operational efficiency requires more than installation.

Connect NZ’s Managed Services deliver proactive, AV/IT-focused support that scales with your business, keeping your systems responsive, secure, and future-ready.

Our service agreements range from 12 to 60 months and can cover everything from basic monitoring and remote diagnostics to full asset lifecycle management, ESG optimisation, and strategic refresh planning. We offer scalable models that wrap around your exact needs — whether you’re supporting a handful of rooms or managing national infrastructure.

 
A professional in an office setting uses a laptop. The background features several vertical monitor displays and a large, out-of-focus digital wall map showing security footage.

From AV to unified communications, workplace tech to environmental systems, we ensure everything works together, stays up-to-date, and delivers value throughout its lifecycle.

Our Managed Services Cover

Proactive System Monitoring & Alerts

Detect and resolve issues before users are impacted.

Preventative Maintenance & SLA-Backed Support

Keep systems performing reliably with routine servicing and guaranteed response times.

Asset Lifecycle & Refresh Management

Plan upgrades, replacements, and roadmaps with full transparency.

Platform & Application Support

Support for AV platforms, UC tools, video conferencing, and room scheduling.

Incident & Change Management

Structured processes for troubleshooting, reconfiguration, and upgrades.

ESG & Efficiency Reporting

Track energy use, equipment status, and performance metrics across your workplace.

‘Lift & Shift’ Real Estate Services

Support for reconfiguring and relocating technology as you scale or move.

Consulting & Strategic Technology Roadmaps

Ensure your spaces and systems are always aligned to future needs.

Proactive System Monitoring & Alerts

Preventative Maintenance & SLA-Backed Support

Asset Lifecycle & Refresh Management

Platform & Application Support

Incident & Change Management

ESG & Efficiency Reporting

‘Lift & Shift’ Real Estate Services

Consulting & Strategic Technology Roadmaps

Three Easy Tiers to Choose From:

IGNITE

Essential Support, When You Need It Most

Designed for businesses that need confidence their technology will work — and fast help when it doesn’t. IGNITE provides essential monitoring and responsive support, giving you peace of mind that if something goes wrong, we’re ready to step in and get you back on track with minimal disruption.

ELEVATE

Proactive Management & Strategic Guidance

Ideal for organisations wanting more than just support — ELEVATE adds proactive system oversight, scheduled maintenance, ITIL Aligned SLA Frameworks and expert guidance to help plan future upgrades and align your technology roadmap to your evolving business needs. It’s built for teams who want their AV and IT assets to be reliable, optimised, and future-ready.

APEX

Enterprise Assurance with Built-In Cyber Resilience

APEX is built for high-demand environments where uptime is critical and the cost of failure is high. It delivers end-to-end lifecycle management, advanced analytics, and ultra-responsive support to resolve issues before they impact your business. With integrated cyber security oversight, APEX ensures your workplace technology not only performs at its best — but stays protected, compliant, and aligned with strategic business outcomes.

Connect NZ Delivers End-to-End Support Across:

A digital conference room controller (a Microsoft Teams Rooms panel) rests on a wooden table, displaying the home screen with meeting details and control options, including Join, Call, and Share. A large display screen is mounted on the wall in the blurred background.

Meeting Rooms

Meeting rooms and collaboration environments

Meeting Rooms & Collaboration
Two large vertical arrays of black line array speakers and stage lighting rigs suspended from the venue ceiling's structural trusses, bathed in blue light.

Integrated AV

Workplace AV and digital signage platforms

AV Integration
A modern office space with a round meeting table, chairs, wall-mounted screen, small meeting rooms, lockers and soft lighting, designed for quiet teamwork and collaboration.

Hybrid Workplace

Solutions for the modern hybrid workplace

Hybrid Workplace Management
An office space partially packed for relocation, with chairs and computer monitors covered in plastic wrap. Cardboard boxes are stacked near a desk by a large window.

Site Relocations

Full site relocations and technology refresh programmes

Lift-n-Shift AV & Technology Services
A digital conference room controller (a Microsoft Teams Rooms panel) rests on a wooden table, displaying the home screen with meeting details and control options, including Join, Call, and Share. A large display screen is mounted on the wall in the blurred background.
Meeting Rooms
Meeting Rooms & Collaboration
Two large vertical arrays of black line array speakers and stage lighting rigs suspended from the venue ceiling's structural trusses, bathed in blue light.
Integrated AV
AV Integration
A modern office space with a round meeting table, chairs, wall-mounted screen, small meeting rooms, lockers and soft lighting, designed for quiet teamwork and collaboration.
Hybrid Workplace
Hybrid Workplace Management
An office space partially packed for relocation, with chairs and computer monitors covered in plastic wrap. Cardboard boxes are stacked near a desk by a large window.
Site Relocations
Lift-n-Shift AV & Technology Services

Our Partners
Microsoft logo
Sharp logo

Let’s build a managed service package that aligns to your people, platforms, and pace of change.

From IGNITE to APEX, Connect NZ helps you stay ahead with proactive support and lifecycle-led strategy.

Get In Touch

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A wide-angle view of a modern office space featuring a glass-enclosed conference room on the left with a large table and several black ergonomic chairs. Inside the room, a large display screen shows a presentation slide with "Q2 Strategy Mission Objectives." To the right, another glass-walled room features a second display showing a skier on a snowy mountain. In the foreground, a modern workstation is visible with a desk, monitor, and black office chair. The space has concrete floors and long, horizontal ceiling lights.

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A friendly, professional customer service or IT support representative wearing glasses and a headset smiles while working at his desk in a modern office.
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Modern, industrial-style office hallway featuring a glass-enclosed meeting room structure built under an exposed ceiling with white steel trusses.
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A wide-angle view of a modern office space featuring a glass-enclosed conference room on the left with a large table and several black ergonomic chairs. Inside the room, a large display screen shows a presentation slide with "Q2 Strategy Mission Objectives." To the right, another glass-walled room features a second display showing a skier on a snowy mountain. In the foreground, a modern workstation is visible with a desk, monitor, and black office chair. The space has concrete floors and long, horizontal ceiling lights.
Meeting Rooms & Collaboration
Meeting Rooms & Collaboration