Managed Services That Evolve With You

Modern workplaces are built on technology — but maintaining performance, user satisfaction, and operational efficiency requires more than installation.

Connect NZ’s Managed Services deliver proactive, AV/IT-focused support that scales with your business, keeping your systems responsive, secure, and future-ready.

Our service agreements range from 12 to 60 months and can cover everything from basic monitoring and remote diagnostics to full asset lifecycle management, ESG optimisation, and strategic refresh planning. We offer scalable models that wrap around your exact needs — whether you’re supporting a handful of rooms or managing national infrastructure.

From AV to unified communications, workplace tech to environmental systems, we ensure everything works together, stays up-to-date, and delivers value throughout its lifecycle.

Our Managed Services Cover

Proactive System Monitoring & Alerts

Detect and resolve issues before users are impacted.

Preventative Maintenance & SLA-Backed Support

Keep systems performing reliably with routine servicing and guaranteed response times.

Asset Lifecycle & Refresh Management

Plan upgrades, replacements, and roadmaps with full transparency.

Platform & Application Support

Support for AV platforms, UC tools, video conferencing, and room scheduling.

Incident & Change Management

Structured processes for troubleshooting, reconfiguration, and upgrades.

ESG & Efficiency Reporting

Track energy use, equipment status, and performance metrics across your workplace.

‘Lift & Shift’ Real Estate Services

Support for reconfiguring and relocating technology as you scale or move.

Consulting & Strategic Technology Roadmaps

Ensure your spaces and systems are always aligned to future needs.

Proactive System Monitoring & Alerts

Detect and resolve issues before users are impacted.

Preventative Maintenance & SLA-Backed Support

Keep systems performing reliably with routine servicing and guaranteed response times.

Asset Lifecycle & Refresh Management

Plan upgrades, replacements, and roadmaps with full transparency.

Platform & Application Support

Support for AV platforms, UC tools, video conferencing, and room scheduling.

Incident & Change Management

Structured processes for troubleshooting, reconfiguration, and upgrades.

ESG & Efficiency Reporting

Track energy use, equipment status, and performance metrics across your workplace.

‘Lift & Shift’ Real Estate Services

Support for reconfiguring and relocating technology as you scale or move.

Consulting & Strategic Technology Roadmaps

Ensure your spaces and systems are always aligned to future needs.

Three Easy Tiers to Choose From:

IGNITE

Essential Support, When You Need It Most

Designed for businesses that need confidence their technology will work — and fast help when it doesn’t. IGNIT provides essential monitoring and responsive support, giving you peace of mind that if something goes wrong, we’re ready to step in and get you back on track with minimal disruption.

ELEVATE

Proactive Management & Strategic Guidance

Ideal for organisations wanting more than just support — ELEVATE adds proactive system oversight, scheduled maintenance, ITIL Aligned SLA Frameworks and expert guidance to help plan future upgrades and align your technology roadmap to your evolving business needs. It’s built for teams who want their AV and IT assets to be reliable, optimised, and future-ready.

APEX

Enterprise Assurance with Built-In Cyber Resilience

APEX is built for high-demand environments where uptime is critical and the cost of failure is high. It delivers end-to-end lifecycle management, advanced analytics, and ultra-responsive support to resolve issues before they impact your business. With integrated cyber security oversight, APEX ensures your workplace technology not only performs at its best — but stays protected, compliant, and aligned with strategic business outcomes.