Managed Services

At Connect NZ, we understand how time consuming and resource intensive it can be to keep your business technologically up-to-date. Think of us as your dedicated IT superheroes, ready to ensure your technology solutions are always responsive and tailored to meet the ever-changing needs of your business.

With our Managed Services solution, you can rest easy knowing that your technology environment is in capable hands. We offer a comprehensive range of services designed to keep your operations running smoothly and securely. Our services include Equipment and Application Support, Proactive Alerts and Software Monitoring, Hardware Update Management and Incident Management.

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What do we do?

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Design

We work with you to assess where your business is today, and design the solution that will get it where it needs to go.

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Deliver

We get your new technology up and running, train your team to use it, and support your business during the transition.

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Operate

We offer ongoing support and maintenance – with remote diagnostics, proactive monitoring, update roll-outs, reviews, and more.

Why choose Connect NZ
Managed Services?

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    Flexibility

    Discover flexibility with our managed service packages or customisable offerings. We'll design and tailor a solution to perfectly fit your business, all for a fixed, monthly fee.

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    Ease

    We diagnose and resolve issues seamlessly on your behalf, without the need for your own in-house expert resources.

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    Functionality

    We keep your tech secure and effective – planning for updates in advance, then testing and managing the whole process for you.

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    Expertise

    Our experienced project managers work with your team to ensure delivery is on-time and on-budget, no matter the complexity.

What we offer

Solution Design

  • Best practices grounded in knowledge from subject matter experts
  • Solution and integration design
  • Migration design services for chosen solution

Implementation

  • Consistent implementation and project management
  • Testing and quality assurance
  • Proof of readiness

Certified Support

  • Customer support
  • Realtime monitoring and root cause analysis
  • Helpdesk setup in secured environment for customer confidentiality

Managed Updates & Security

  • Managed updates and software releases
  • Tested and verified releases

Customer Success Management

  • Communication and awareness
  • End user training
  • Insights and recommendations

SLA Management & Continuous Improvements

  • Escalation management
  • Service and SLA review

Continued Innovation

  • Help define future strategies
  • Solutions tailored to business requirements
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Partnering with Connect NZ's Managed Services

We've put together a Support and Managed Services Overview that is designed to inform you about how partnering with Connect NZ can help reduce the risk of self-managing your technology environment and ensure your business thrives in the modern environment.

Download the overview using the short form below.

Managed Services

Download Managed Services Overview

How can we help your business thrive?

For help planning, implementing, and maintaining systems that will set your business up for success, talk to the Connect NZ team.

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Other Connect NZ customers often combine our IT Managed Services with…

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Cyber Security Solutions

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Cloud Communications

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Modern Workplace Technology

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