Samsung Repairs

Connect NZ is one of New Zealand’s only Samsung Authorised Repairers. This means we’re qualified to repair your Samsung device, and you can trust us to use genuine Samsung parts. Before returning your device to you, our certified technicians run a post-repair diagnostic check and water-resistance test. So we can be sure that it leaves Connect NZ in excellent condition.

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Samsung repairs provided

  • Screen replacements

  • Insurance assessment

  • Battery replacements

  • Damage reports

Samsung Warranty

When a hardware issue occurs with your Samsung device while under its warranty, we can help.

Defective on Arrival (DOA)

In Warranty

"I've used Connect few times now and I've never been disappointed. This time I had moisture damage in my phone's charging port. Unfortunately Samsung didn't cover it but Connect had a spare part and they changed it for me free of charge. How kind! Service was quick and efficient and I got my phone back in 2 days. Thanks again!"

Liis

Samsung Video Guides

Watch these videos to speed up the repair process and better understand your device

How to get your mobile device ready for Samsung Support

How to use Smart Switch | Transfer data from iPhone or Android to Samsung

How to set up a new Samsung Phone

Samsung Kids | Ensure safety for minors when using devices

Do you have a Samsung device that needs repairing?

Lodge a new repair now