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What are the benefits of using an Authorised Repair Service?

Broken devices in need of repair

Published by Nic Fouhy

Broken devices in need of repair

Phone repair needed ASAP? Laptop repair or cracked screen? Regardless of whether your phone or other electronic device has died completely, won’t turn on, or has a cracked screen in the most annoying of places, we’ve seen it all. We’ve also heard all the excuses – my child threw it, I dropped it, my dog chewed it, my coffee spilt on it and so on. While we can’t get you out of that assignment or help with that work deadline, we can help with getting your phone fixed or other electronic device fixed fast.

What is an Authorised Repair Service?

Connect NZ is an Authorised Repair Service or Authorised Service Centre. Put simply, that means that major brands including Apple, Samsung, Lenovo, Acer, Toshiba, Hewlett Packard, Asus, Dell and Compaq trust us to repair their phones and other devices including tablets, laptops and desktop PCs.

Our technicians are trained and certified to carry out repairs on these brands, and will ensure you receive a quality service. That means fixing your device, extending your warranty and ensuring your phone or device is fixed with genuine brand-approved parts.

What is an Unauthorised Repair Service?

An Unauthorised Service Provider is a business that appears to offer a low cost option to fix your phone or device, but does not need to adhere to the strict procedures and protocols that an Authorised Service Provider needs to. It may even offer a faster service, but at what cost?

Here’s a helpful list of questions to ask of any Unauthorised Service Provider you engage with to fix your phone or device:

  • What protocols do they have in place for the safety and security of data on your phone or device? Consider photos, passwords and sensitive information you may have saved on the device. You don’t want to leave your device susceptible to hacking or data theft.
  • What experience do they have with your phone or device model and the specific issue you need fixed?
  • What parts will they be using to fix your phone or device? Ask for specific brands.
  • What diagnostics testing will they use to ensure the phone or device is working properly?
  • Do they have an instore warranty to ensure that the repair is guaranteed for a period of time?
  • Will any water resistance on your phone or device be impacted by the repairs?

 What are the six benefits of using an Authorised Repair Centre? 

An Authorised Repair Centre is motivated to deliver fast, great value, quality service you’ll recommend to friends and family who’ll need it! We’ve provided a list of benefits we believe make using an Authorised Repair Centre an obvious choice.

1. Specialist technicians

The technicians at an Authorised Repair Centre or Authorised Service Centre receive specialist training from the range of brands that have authorised them to service their phones and devices. That means you can rest assured that the technicians you’ve entrusted with your device have the best resources available (such as manufacturer’s guidelines and authorised repair manuals) to troubleshoot your technical issue. 

2. Security

An Authorised Repair Centre will provide peace of mind that the data and security features on your phone or device are safe when it leaves your hands. They can talk you through any additional actions you need to take to ensure your security is maintained.

3. Genuine parts

If you want your Apple iPhone fixed, you’d expect a repairer to use Apple approved parts, right? An Authorised Repair Centre will ensure the parts are approved and safe to use.

4. Diagnostics

To ensure a fault doesn’t occur again, you’ll want to make sure the repair has worked. That’s where diagnostics come into play. An Authorised Service Centre will ensure brand-approved diagnostics and tools are used for every repair – helping make sure your phone or device only needs to be fixed once. 

5. Warranties

By using an approved repairer, you can ensure your current product warranty is not affected. If the repair occurs outside warranty, some brands such as Apple, provide an additional warranty of three months following an Apple Authorised Service Provider repair.

6. Water resistance

If your phone or device has a water resistance rating, repairing your item with an approved repairer can ensure that the water resistance aspect is not compromised. If you use non-compliant parts or an unauthorised repairer, your water resistance rating could be impacted. 

An Authorised Service Centre can also offer additional advice around troubleshooting future problems or optimising your phone or device. 

How can Connect NZ fix your phone or electronic device?

Our experienced technicians can fix anything from your 3 month old laptop to your much loved Apple iPod. We repair a wide range of devices every day, with all levels of damage or faults – from broken screens to overheating laptops to faulty camera and audio. We offer repair of major brands including Apple, Samsung, Lenovo, Acer, Toshiba, Hewlett Packard, Asus, Dell and Compaq, managing repairs of phones, tablets, laptops and desktop PCs.

Our customers trust us to return again and recommend us to family and friends because we provide a quality service with quality parts that work, first time. Because we’re an Authorised Repair Centre, we can make repairs under existing warranties, or add warranties to out of warranty items. 

Great customer service is key to our success, as we aim to ensure our customers are satisfied with their phone or device repair, and experience a fast and efficient service with us. Simple repairs can be completed within 24 hours.

What’s more, we’re conveniently located in four major centres across New Zealand. You’ll find our Repair Centres in  Auckland, Hamilton, Wellington and Christchurch. If that doesn’t suit you can contact us and we’ll arrange collection and return of your device via courier. It’s that simple.

Let us help

Phone repair? Cracked screen? Laptop repair? Contact one of our four nationwide Repair Centres today, to discuss how we can help you get your phone or other electronic device fixed and working again. If you’re not local to our Auckland, Hamilton, Wellington or Christchurch Repair Centre, you can still click the button below for details on how to send your device to us. 

Contact Us today

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